A Smarter, Simpler Way to Serve Your Guests
Give visitors instant answers 24/7. Reduce repetitive calls and emails. Support Guest Services teams with a chatbot customized from your website and documents.
The Problem
Zoos are busy. Guest questions pile up. Phone lines and inboxes get overwhelmed—especially during peak season and special events. Most inquiries are routine, but they still consume staff time.
Planning a visit
Hours, ticket prices, directions, parking, maps, daily schedules.
Policies & logistics
Weather policies, accessibility, strollers, service animals, outside food, refunds.
Membership & events
Membership benefits, renewals, guest passes, special events, group visits.
The Solution
Think of it as a friendly digital ranger—answering everyday questions instantly, so your team can focus on meaningful guest interactions.
1) We customize the bot to your zoo
We train it using your public webpages plus any PDFs or documents you want included.
- Your website pages (hours, tickets, parking, membership, events)
- Maps, guides, policies, party info, rental info
- Optional internal documents you provide (approved content only)
2) Deploy + support
We help you launch the bot on your site and keep it aligned with seasonal changes and key updates.
- 24/7 answers to routine guest questions
- Consistent, on-brand responses
- Clear pathways for human help when needed
What Your Zoo Gets
Simple, practical features that drive real guest experience and operational value.
Instant answers, anytime
Guests get help after hours, during weekends, and during peak traffic—without waiting on hold.
Custom to your zoo
Built from your content, so responses match your policies, offerings, and visitor flow.
Stress-free setup
No technical lift required from your team. We handle configuration and customization.
How It Helps Guest Services Teams
This is not about replacing staff. It’s about removing repetitive questions so your team can focus on higher-value support and on-site experience.
Less repetition, less burnout
Automate Tier-0 and Tier-1 questions so staff aren’t answering “what are your hours?” all day.
Better use of staff time
Free up capacity for membership conversion, complex issues, accessibility needs, and guest recovery.
Peak season relief
During busy weekends and events, the bot can handle many chats at once while staff support on-site guests.
Cleaner handoffs
When human help is needed, the bot can capture basic context first so conversations start faster.
Bi-Weekly Activity Summaries
Every two weeks, you’ll receive a simple, actionable snapshot of what guests asked and what your zoo can improve.
Top questions
See what guests ask most often—so your team can anticipate needs and reduce friction.
Trends & peak times
Identify seasonal patterns, pre-event spikes, and common moments of confusion.
Website & signage insights
Learn what guests couldn’t find on your site—opportunities to clarify pages or improve messaging.
Perfect for zoos with small teams—or no guest services desk
If you have limited staffing, a chatbot becomes an always-available front line. If you have a strong team, it becomes a force multiplier that reduces repetitive workload.
Ready to See It in Action?
Tell us about your zoo and we’ll recommend a simple rollout plan based on your website, your policies, and your guest questions.